The buyer is obliged to lodge a complaint with the seller or a person designated for repair without undue delay after finding deficiency. In written or electronic communication should be to include your contact information, description of the problem
and the requirement for a method of settling the claim.
The buyer is obliged to inform the seller, as the law chosen in notice defects or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible when asked if the buyer fix defects
which turns out to be unrecoverable.
Do not make the buyer's right to a fundamental breach of contract on time, the rights as when minor breach of contract.
The buyer must prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / receipt of goods to the seller or the place to be repaired. Goods should be packed during transport
in a suitable container to avoid damage, it should be clear and complete.
Seller shall immediately, not later than three working days to decide on the complaint, or that the decision needed expertise. Information about the necessity of expert assessment of the purchaser within this period communicate. Complaints, including the removal of defects, the seller handled without undue delay, within 14 days of its application, unless the buyer agreed in writing on a longer period. After this period, the purchaser has the same rights,
as if it were a fundamental breach of contract.
If the seller refuses to remedy the defect case, the buyer may request a reasonable discount on the price or withdraw from the contract.
The warranty period is extended by the time of a claim in its execution or until the buyer was obliged to pick up the thing. If the exchange of goods or part thereof, shall apply to the seller's responsibility as if it were
the purchase of new products or parts.
If it is not possible to monitor the status of settlement of the complaint online, the Seller undertakes to settle claims by the purchaser to inform his request e-mail message or via SMS.
For legitimate complaints belong to the buyer reimbursement of reasonable costs incurred.